Privacy Policy

Fanset International is committed to protecting your privacy and ensuring the security of your personal and operational data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our vehicle tracking, fleet management, and telematics services.

This policy applies to all data collected through our GPS tracking devices, mobile applications, web platforms, and any related services or communications.

By using our services, you consent to the data practices described in this policy. If you do not agree with our practices, please do not use our services.

Vehicle and Location Data: We collect real-time GPS location data, vehicle speed, direction, idle time, route history, geofence entry/exit events, and engine diagnostics from tracking devices installed in your vehicles.

Driver Information: This may include driver identification, driving behaviour metrics (harsh braking, acceleration, speeding), working hours, and assignment records.

Fuel and Operational Data: Fuel consumption levels, refueling events, fuel theft alerts, temperature readings for cold chain monitoring, and cargo door status.

Account Information: Contact details, company information, billing details, login credentials, and communication preferences provided during registration.

Usage Data: Information about how you interact with our platforms, including access times, features used, and system preferences.

Service Delivery: To provide real-time tracking, fleet management features, reporting, alerts, and all functionalities of our telematics platform.

Service Improvement: To analyze usage patterns, identify system issues, develop new features, and enhance overall service quality.

Communication: To send service notifications, alerts, updates, technical notices, and respond to your inquiries and support requests.

Security: To detect, prevent, and address fraud, unauthorized access, and other security issues affecting our services.

Compliance: To comply with legal obligations, respond to lawful requests from authorities, and enforce our terms of service.

Analytics: To generate aggregated, anonymized insights about fleet performance, industry trends, and service usage.

Within Your Organization: Authorized users in your organization can access data according to their assigned permissions and roles.

Service Providers: We may share data with trusted third-party service providers who assist in operating our services, such as cloud hosting providers, payment processors, and technical support partners. These providers are contractually obligated to protect your data.

Legal Requirements: We may disclose information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights or the safety of users.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, subject to the same privacy protections.

We do not sell your personal information to third parties for marketing purposes.

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure data centers, access controls, and regular security audits.

Access to personal and operational data is restricted to authorized personnel who need the information to perform their duties.

We maintain incident response procedures to address any potential data breaches and will notify affected users as required by applicable law.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Historical tracking data is typically retained according to your subscription plan, ranging from 90 days to 5 years depending on your service tier.

Upon account termination, we will delete or anonymize your data within a reasonable timeframe, unless retention is required by law or for legitimate business purposes.

You may request deletion of your data at any time, subject to legal and contractual obligations.

Access: You have the right to request access to the personal data we hold about you and receive a copy in a portable format.

Correction: You can request correction of any inaccurate or incomplete personal data.

Deletion: You may request deletion of your personal data, subject to legal retention requirements.

Restriction: You can request that we restrict processing of your data in certain circumstances.

Objection: You have the right to object to processing of your data for certain purposes.

Data Portability: You can request your data in a structured, commonly used format for transfer to another service.

To exercise these rights, please contact us using the information provided below.

Our web platforms use cookies and similar tracking technologies to enhance user experience, remember preferences, and analyze site usage.

Essential cookies are necessary for the platform to function and cannot be disabled. Analytics cookies help us understand how users interact with our services.

You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

Your data may be processed and stored in countries other than your own, where data protection laws may differ.

We implement appropriate safeguards for international data transfers, including standard contractual clauses and ensuring adequate data protection measures.

By using our services, you consent to the transfer of your data to countries where we operate.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of significant changes by posting the updated policy on our website and, where appropriate, by email or platform notification.

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email: info@fanset.net

Phone: +263 78 416 6138 / +263 77 411 9692

Address: Fanset International, Zimbabwe

We will respond to your inquiries within 30 days.